Orchard Manor care home for young adults rated ‘outstanding’

Orchard Manor care home for young adults with learning difficulties and complex needs has been rated ‘Outstanding’ by the Care Quality Commission.

Aurora Orchard Manor, in Meldreth, received the highest rating possible from the government inspectorate following an unannounced inspection in June this year.

Just 2% of adult social care services across England received an Outstanding rating in the last year.

The CQC said each of its five inspection criteria – is the service safe, effective, caring, responsive and well-led? – were rated as ‘Good’ or ‘Outstanding’ making the home Outstanding overall.

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Aurora Orchard Manor offers a supportive living and learning environment for young adults (aged 18 plus) who have severe, profound and multiple learning difficulties resulting in complex learning needs. Many have additional physical, sensory and health needs.

Inspectors praised staff at the home for being ‘exceptionally kind, caring and compassionate’ and for treating all the young people at Aurora Orchard Manor with the ‘utmost respect’.

The report also praised the culture of the home for being ‘exceptionally open, inclusive and caring’.

One family member told inspectors that staff members always went the extra mile to make their child feel supported.

Another said: “Staff treat people with tenderness and kindness…they have a sense of fun and they are really interested in what each young person does.”

Aurora Orchard Manor Manager Cathy Rundell said she was delighted that the home had received such a positive report from the CQC and it was testament to the committed staff team she leads.

She said: “Our number one focus is to provide the highest quality care possible for our wonderful young people so they are able to lead the lives they choose and it’s great that has been recognised in this report.

“We will strive to continually improve and develop the service to enrich people’s lives and to prepare them for their next steps in life.

“To be amongst the best care homes in the country is quite an achievement and I want to thank all of the team for all their hard work and dedication – they are what makes Aurora Orchard Manor such a special place.”

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The report highlighted the huge range of activities that young people have access to on a daily basis to help them develop their independence, from music and art therapy to IT work, sensory experiences, physical exercise and group games.

The young people are supported by a team that understands their needs and works with them to enable them to access everyday activities and local community services including pubs, clubs, swimming, beauty therapy, hairdressers, garden centres and other shops.